Privacy Policy
Last Updated: July 2026
1. Introduction
At Volumyx, we value your privacy and are committed to protecting your personal information.
This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, create an account, place an order, or contact us.
By using our website, you agree to the practices described in this Privacy Policy.
2. Data Controller
The data controller responsible for processing your personal information is:
Volumyx
Switzerland
Email: contact@volumyx.ch
3. Information We Collect
Depending on how you use our website, we may collect the following information:
Personal Information
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Full name
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Billing address
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Shipping address
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Email address
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Telephone number
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Company information (if applicable)
Order Information
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Purchased products
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Order history
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Payment status
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Shipping information
Technical Information
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IP address
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Browser type
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Device information
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Operating system
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Language preferences
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Time zone
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Website usage statistics
Uploaded Files
When ordering personalized products, customers may upload:
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Logos
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Images
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Graphics
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CAD files
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3D models
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Technical drawings
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Other production files
These files are processed solely for manufacturing the ordered products.
4. How We Use Your Information
We use your personal data to:
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Process orders
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Manufacture customized products
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Deliver purchased goods
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Provide customer support
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Respond to inquiries
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Improve our products and services
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Prevent fraud
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Meet legal obligations
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Maintain website security
5. Legal Basis
Where applicable, we process personal data based on:
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Performance of a contract
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Compliance with legal obligations
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Legitimate business interests
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Customer consent where required
6. Cookies
Our website uses cookies and similar technologies to improve user experience.
Cookies help us:
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Remember user preferences
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Maintain shopping cart sessions
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Improve website performance
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Analyze website traffic
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Enhance security
Users may disable cookies through their browser settings, although some website functions may become unavailable.
7. Sharing Personal Information
Volumyx does not sell personal data.
Information may be shared only when necessary with trusted service providers such as:
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Payment processors
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Shipping companies
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IT hosting providers
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Website maintenance providers
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Legal authorities where legally required
All partners are required to protect your personal information.
8. International Transfers
As we serve customers across Switzerland, Germany, France and other European countries, personal data may be processed within countries providing an adequate level of data protection.
Whenever international transfers occur, appropriate safeguards are implemented.
9. Data Retention
Personal information is retained only for as long as necessary to:
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Complete customer orders
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Fulfill contractual obligations
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Comply with accounting and tax regulations
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Resolve disputes
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Enforce legal rights
Uploaded production files may be retained for future reorders unless deletion is requested.
10. Security
Volumyx implements appropriate technical and organizational measures to protect personal data against:
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Unauthorized access
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Loss
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Theft
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Misuse
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Alteration
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Disclosure
Although no system can guarantee absolute security, we continuously improve our protection measures.
11. Your Rights
Depending on applicable law, you may have the right to:
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Access your personal data
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Correct inaccurate information
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Request deletion
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Restrict processing
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Object to processing
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Withdraw consent
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Request data portability
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Lodge a complaint with a supervisory authority
Requests can be submitted to:
12. Children's Privacy
Our website is not intended for children under the age of 16.
We do not knowingly collect personal information from minors.
13. Third-Party Services
Our website may contain links to third-party websites.
Volumyx is not responsible for the privacy practices or content of external websites.
Users should review the privacy policies of any third-party services they visit.
14. Changes to this Privacy Policy
We reserve the right to update this Privacy Policy at any time.
The latest version will always be published on our website.
Continued use of the website after updates constitutes acceptance of the revised Privacy Policy.
15. Contact
If you have questions regarding this Privacy Policy or the processing of your personal data, please contact:
Volumyx
Switzerland
Email: contact@volumyx.ch